16: Blakeslee/Fleischer Prompts, Ch. 5

Prompt 3 (Blakeslee p. 138): Writing Interview Questions

I am imagining interviewing a patient at a general physician’s office that has recently installed a check-in kiosk. Following are some beginning ideas about what interview questions to ask.

• Name, age, hometown, occupation, ethnic identification, any other demographic details the participant offers
• How long have you been a patient with this physician?
• How many times would you say you have visited this office?
• What was your usual routine from the time you entered the lobby to the time you were taken back to see the doctor?
• Did you find this routine to be efficient and easy?
• How long would you say you usually waited in the lobby after checking in with the receptionist?
• This office recently installed a kiosk check-in system. Do you use it?
• Now, with the kiosk system in place, what is your usual routine from the time you entered the lobby to the time you were taken back to see the doctor?
• Do you find this routine to be efficient and easy?
• How long do you usually wait in the lobby after checking in at the kiosk?
• What is your overall impression of the kiosk system?

Prompt 4 (Blakeslee p. 139): Revising your questions

I think I could revise and improve my questions by asking more detailed questions about patient concerns with the kiosk system. Initially, I was worried that this would skew my results. However, if I add these questions at the end, then I will still have the responses from before I bring up words like “privacy.” So far, at least, I am only going to add to these questions:

• Do you have any concerns with privacy issues pertaining to the kiosk system?
• Were you given a choice about using the kiosk system?
• Did you express reluctance to use the kiosk system? What was the receptionist’s response?
• How many times have you used the kiosk system?
• Having now used the kiosk system, will you continue to do so? If not, how do you plan to address this situation?

Having written these questions, it also occurs to me that interviewing the receptionists about how patients respond to the kiosks and how the receptionists feel about them would be very informative.